If you receive a “2FA code error” message after you input your Google Authentication code, please try the solutions below:

• Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
• Go to the idax Login page through Google Chrome’s Incognito Mode.
• Clear your browser cache and cookies.
• Try to log in from the idax App instead.
• If none of the above suggestions could solve your problem, we suggest you reset your Google Authenticator.